Our Oral-B electric toothbrushes all come with region specific battery chargers. To use them abroad you may need a voltage converter, plug adapter, or both as it depends on the country you are traveling to.
Follow these simple steps to find out if you can use your toothbrush abroad:
What is a plug adapter?
A plug adapter allows a dual-voltage appliance from one country to be plugged into the wall outlet of another country. They do not convert electricity.
What is a voltage converter?
A voltage converter is an electric power conversion device used to change the electrical output of a power source. You can find plug adapters & voltage converters at most electronics or travel stores. Oral-B does not make either.
Are you travelling from the USA to Europe?
If your charger is a USA 110v you can purchase an Oral-B 220v charger which can be used overseas, instead of using a voltage converter. The charger will work in most European countries that have the two round plug ends. We also recommend purchasing a plug adapter in case you visit a country that has a different plug style such as the UK.
For all rechargeable brushes except those with lithium-ion batteries (e.g., 7000, 5000, 1000):
You can order a genuine Oral-B 220v charger (part number 81477283) directly from our Authorized NA Parts Distributor, Encompass, at: https://braun.encompass.com/item/10624247/Oral-B/81477283/.
For rechargeable brushes with lithium-ion batteries (Genius, 6000/6500/7500; says Type 3765 on bottom of handle):
You can order a genuine Oral-B 220v charger (part number 81574175) directly from our Authorized NA Parts Distributor, Encompass, at: https://braun.encompass.com/item/10868429/Oral-B/81574175/.
Helpful links:
Our Oral-B electric toothbrushes are covered by a 2 year warranty and Oral-B will cover all service costs and return shipping as long as the product is under warranty.
If you’re experiencing a problem with your Oral-B toothbrush, check out our Online Repair Service! There you’ll find troubleshooting tips which may help resolve the issue. Simply go to service.braun.com, select your Region, Country and Language and then click on the "Online Check" button.
If you’re unable to fix the problem and need to send your toothbrush for service, you can use the online service to print off a pre-paid mailing label and get a tracking number. The tracking number will enable you to track the progress of your request. Please note you must have a receipt to get a pre-paid mailing label and your brush must be within its warranty period.
If you’re unable to use the Online Repair Service, please see the instructions below.
For In Warranty Service
Follow these simple steps:
If you include your e-mail address, the Braun/Oral-B Service center will send you updates when the product is received and when product is shipped back, along with a tracking number.
All products sent in for service must be well packaged and sent in a box suitable to withstand normal freight handling. It is recommended that your package is appropriately insured and shipped using a carrier who can provide tracking. We will cover all repair costs and return shipping to you.
For Out of Warranty Service
You can still send your device to a Braun/Oral-B Authorized Service Center for service at your own cost. If the product warranty has expired, a quote will be sent to you for approval and payment, prior to any service. Before shipping your device, we recommend you call the authorized Service Center to discuss your service needs. Was this helpful? Happy Can be better
No, you cannot replace the battery in your Oral-B electric toothbrush. The battery is contained within the electronics of the toothbrush handle and the unit is then sealed to keep it water tight. For these reasons we do not provide replacement batteries for Oral-B electric toothbrushes.
If your Oral-B electric toothbrush stops working, please visit www.service.braun.com where you will find detailed information about the Oral-B warranty and servicing.
Got a question about Oral-B warranty or service? Chances are we’ve answered it here!
What is covered in my Oral-B warranty?
Your Oral-B warranty starts on the day of purchase and runs for 2 years. If your Oral-B product is defective during the warranty period, we will replace it free of charge*.
The warranty does not cover cosmetic damage such as scratches, or damage caused by:
*The Service Center will send you a like-for-like technical replacement, or if this is not possible a device of a higher specification. The Service Center may not be able to supply a toothbrush of the same color.
How can I get my Oral-B electric toothbrush serviced?
If you’re experiencing a problem with your Oral-B toothbrush, check out our Online Repair Service! There you’ll find troubleshooting tips which may help resolve the issue. Simply go to service.braun.com, select your Region, Country and Language and then click on the "Online Check" button.
If you’re unable to fix the problem and need to send your toothbrush for service, you can use the online service to print off a pre-paid mailing label and get a tracking number. The tracking number will enable you to track the progress of your request. Please note you must have a receipt to get a pre-paid mailing label and your brush must be within its warranty period.
If you’re unable to use the Online Repair Service, please see the instructions below.
For In Warranty service, follow these simple steps:
If you include your e-mail address, the Braun/Oral-B Service center will send you updates when the product is received and when product is shipped back, along with a tracking number.
All products sent in for service must be well packaged and sent in a box suitable to withstand normal freight handling. It is recommended that your package is appropriately insured and shipped using a carrier who can provide tracking. We will cover all repair costs and return shipping to you.
For Out of Warranty service: You can still send your device to a Braun/Oral-B Authorized Service Center for service at your own cost. If the product warranty has expired, a quote will be sent to you for approval and payment, prior to any service. Before shipping your device, we recommend you call the authorized Service Center to discuss your service needs.
Can I replace the battery in my Oral-B electric toothbrush?
No, you cannot replace the battery in your Oral-B electric toothbrush. The battery is contained within the electronics of the toothbrush handle and the unit is then sealed to keep it water tight. For these reasons we do not provide replacement batteries for Oral-B electric toothbrushes.
Where can I buy Oral-B replacement chargers, brush heads and other parts?
You can order Oral-B replacement chargers, brush heads, handles, travel cases and other parts and accessories directly from our most reliable distributor in North America, Encompass Supply Chain Solutions. You can order by phone by calling 1-866-779-5301 or by using their website encompass.com/brands/orb/Oral-B.
They offer a number of benefits:
If you have any questions you can contact their call center which is available from M-F 8am to 6pm and they have live chat available M-F 9am to 5pm. They also have an online contact form available 24/7 and a representative should contact you back within 24-48 hours.
Note: Pricing on this site is at the discretion of Encompass. They are not affiliated with P&G.
Check out our latest offers at Oral-B Coupons. They change all the time, so check back regularly to find great ways to save on Oral-B!
For more great savings visit P&G Everyday where you will find all our Printable Coupons, Shopper Card Coupons, and information about our P&G brandSAVER newspaper coupons. Any available samples will also be found here.
Offers do change, so if you don’t see any Oral-B coupons today, be sure to check back soon.
Enjoy saving!
