Ortho FAQ

Products

You can learn more about the Grin | Oral-B lineup on our website. Also, feel free to check out our patient FAQs for even more information.

Yes, you’re able to recommend as many products as you’d like. We even suggest recommending multiple products for a comprehensive oral care routine.

The Ortho Essentials System is perfect for patients who just started orthodontic treatment and need special products to care for their teeth during treatment. The system includes the Oral-B iO Series 6 Rechargeable Toothbrush, 2 refill brush heads, Crest Braces Care Toothpaste as well as mouthwash, and Oral-B Superfloss.

The Aligner Care System is made perfectly for patients with aligners to keep their mouth and gums healthy throughout treatment. The system includes Crest Aligner Care, Crest Gum Detoxify Toothpaste, the Oral-B iO Series 6 Rechargeable Toothbrush, and Oral-B Glide to defend and protect your teeth and device.

The Oral-B iO Series 6 Rechargeable Toothbrush not only effectively cleans teeth with micro-vibrating bristles, but also includes a Smart Pressure Sensor to let patients know when they’re brushing too hard. It also has an interactive display with a 2-minute brushing timer as well as a charging station to keep devices fully charged for around 2 weeks.

Oral-B Rechargeable Toothbrushes are inspired by the tools that dentists use so you can get a professional clean feeling every day. The Oral-B iO Series 6 Rechargeable Toothbrush has a Smart Pressure Sensor to help keep you from brushing too hard to protect your gums and enamel.

The Oral-B iO Series 6 Rechargeable Toothbrush has 5 brushing modes, including: Daily Clean, Sensitive, Whiten, Gum Care and Intense. They can toggle between modes to fit their individual needs.

The unique round brush head is inspired by professional dentistry tools. The bristles expertly clean with micro-vibrations and oscillating action to effectively break up plaque.

Yes, the Oral-B Water Flosser Advanced is perfect for those with braces and implants as it gently removes plaque and food that may be trapped between wires and brackets.

Since Crest 3DWhitestrips only whiten the portion of the teeth in which the whitening gel comes in contact and the metal in braces could oxidize and change color, we do not recommend applying it during orthodontic treatment. It is best to resume whitening after treatment is complete. Crest Whitening Emulsions is a safer alternative as it includes a wand for precise application.

Crest 3DWhitestrips are perfect for removing years of stains without using messy trays or gels. Most Crest 3DWhitestrips are applied for 30 minutes a day until the package is complete, though this varies by product. Crest Whitening Emulsions, on the other hand, is ideal for touching-up or maintaining teeth whitening treatment. Patients can apply up to 4x per day for 14 treatments.

Patient Questions - Purchase Information

The Grin patient pricing is limited to two per household per year. After they reach the offer limit, the exclusive pricing is no longer available.

If your patients are not satisfied with their product, we provide a 60-day money-back guarantee and will issue a refund one time per household, via a pre-paid card, when returned within 60 days of purchase.

Yes, your Oral-B warranty covers the Oral-B iO Series 6 Rechargeable Toothbrush as well as Oral-B Water Flosser Advanced. It starts on the first day of purchase and runs for two years. If your patient’s product is defective, beyond cosmetic damage, we will replace it.

Orders are typically processed within 24-48 hours of purchase, Monday through Friday, excluding federal holidays and weekends.

At this time, orders will only be shipped to addresses within the contiguous 48 states of the Unites States of America or the District of Columbia.

They can reach out to a Customer Service Representative at Oralbpro.im@pg.com.